This guide explains how to add payers, upload contracts, and manage contract details within exacare.

Add Payers & Upload Contracts

Step 1: Access the Payer List

From the main dashboard, navigate to:

• Admin Hub > Screener Settings > Payer List

  

Step 2: Add or Manage Payers

a. Click Manage Payers.

b. To add a new payer:

• Scroll to the bottom

• Click Add Payer

c. Select or search a payer from the dropdown list (400+ options available).

d. Click Save Changes.

Step 3: Configure Network Status

a. Locate the newly added payer column(s).

b. For each facility:

• Toggle In-Network (INN) where applicable

• Leave as Out-of-Network (OON) if not applicable

Step 4: Upload a Contract

a. Click the + icon next to the in-network indicator (INN).

b. In the sidebar:

• Select applicable Contracted facility(ies)

• Set the expiry date

• Choose payer type:

  • Commercial

  • Managed Medicare

  • Managed Medicaid

  • Other

c. Select contract type

• Levels (contract upload required)

• PDPM (contract upload optional, as authorization reports are based on CMS Chapter 8 guidelines)

d. Upload Contract

e. Select Confirm

Step 5: Add Additional Contracts

Repeat upload steps for each Payer type (e.g., Commercial, Medicare, Medicaid)

Please note: Only one contract may be uploaded per payer type for each facility.

Manage Contracts

1. Expired Contracts

a. Look for the red review icon indicating expired contracts.

b. Click to view expired contracts. You may:

• Delete the old contract and upload a new contract

• Edit existing contract and update the expiry date

2. Edit a Contract

a. Open the contract.

b. Click the pencil icon.

c. Update details (e.g., expiry date).

d. Click Save Changes.